We understand that having an accident can be a confusing and stressful time, which is why you need to be fully aware of your rights before making a claim
Unfortunately some insurance companies are more interested in repairing your vehicle as cheaply as possible, rather than reinstating it back to pre-accident manufacturer conditions and standards.
Often they will use scare tactics to try and force their customers ‘you’ to their own repair centre, purely to drive costs down to an absolute minimum.
Insurance approved repair centres are often instructed to repair panels that should in fact be replaced and fit non-genuine aftermarket parts, which can compromise the quality of repair and also affects your manufacturer’s warranty. The residual value of your vehicle may also be adversely affected if the repair is not carried out correctly to manufacturer standards.
Your right to choose who repairs your vehicle was confirmed by a directive from the Office of Fair Trading, stating that your insurance company must treat you fairly and allow you to exercise this right. If you feel you have been treated unfairly, inform your insurance company that you will be contacting the Financial Conduct Authority where you will receive free and impartial advice.
S J Curtis has been awarded numerous manufacturer and dealership approvals, simply because we don’t compromise on the quality and the safety of repairs. We only use genuine parts which are fitted by technicians who are trained in the repair methods and techniques developed by your vehicle manufacturer.
Insist upon a manufacturer approved repair centre and quality assured certificate
“Fantastic Service, would recommend to friends and family without doubt.”
“reception staff were knowledgeable and helpful, dealing with me in an efficient and trouble free manner. The mechanical inspection was thorough, photographic record made for reference as well.”